We accept returns/exchanges of online products in their original condition with tags attached and no signs of wear or damage by requesting an RA# within 5 days of delivery. Items restricted from returns/exchanges are: Bridal, Bridesmaid, Couture and Sale items. The customer is responsible for all return/exchange shipping fees. If products are returned with signs of wear or damage they will not be credited for a refund and will be returned to the customer at their cost. Returns are subject to a 10% re-stocking fee. Exchanges are excluded from any re-stocking fee.